EVENT INFORMATION
HOW DO I GET TICKETS TO THE EVENT?
● Tickets will be available to book from 10am on Thursday 7th November here, alternatively search bigbash2024.com and you will be redirected to the OVO Arena Wembley site, which has the link to AXS to buy tickets.
● Tickets are free subject to a £2 booking fee per ticket. National Lottery players may book up to a maximum of four tickets. Only one booking for tickets per email address is permitted. Any further orders may be cancelled.
WHAT IS THE NATIONAL LOTTERY’S BIG BASH?
● The National Lottery is bringing together some of the biggest music artists for a party like no other at 7.30pm on Wednesday 4th December at the OVO Arena Wembley, taking a look back at the key events and most memorable moments of 2024, as well as celebrating extraordinary people and the difference they have made thanks to National Lottery funding.
● The spectacular show, hosted by Fleur East and Vernon Kay will bring National Lottery players together for an opportunity to see unique performances and one-off collaborations from Craig David presents TS5, Olly Alexander and an exclusive performance from Cirque du Soleil's Corteo, plus many more.
● Thanks to National Lottery players, more than £30M is generated each week for National Lottery-funded projects. As a thank you to National Lottery players, 8,000 free tickets will be available to book on a best available basis.
● A £2 booking fee applies per ticket upon booking and proof of purchase of a National Lottery product is required on the day of the event by the ticket booker.
● Tickets are also being distributed to National Lottery-funded community and grassroots arts organisations.
WHEN IS THE EVENT TAKING PLACE?
● Doors will open at 6.00pm. Please allow sufficient time to go through venue security.
● Attendees must be seated by 7.15pm as the event is being filmed. The event will start at 7.30pm and finish by 10.00pm.
● Any attendees arriving after 7:15pm may not be admitted or may be reseated. This means that your seats may differ from those confirmed on your ticket(s).
SAFETY INFORMATION
● Attendees are subject to any terms and conditions and health and safety requirements of the Venue. Please see here for venue safety measures.
CONTACT DETAILS FOR THE AO ARENA IF REQUIRED
● The OVO Arena Wembley can be contacted on customerservices@ovoarena.co.uk
WILL THE EVENT BE TELEVISED
● The event may be filmed and televised. Please check TV listings for details nearer the time.
TICKET INFO
DO I NEED A NATIONAL LOTTERY PRODUCT?
● You acknowledge that by booking tickets, you undertake that you are a National Lottery player and possess a ticket for a National Lottery product. All National Lottery products qualify, whether a National Lottery draw-based game, scratchcard or online instant win game, whether purchased in store, on The National Lottery website, or via The National Lottery app. Proof of purchase is required at point of entry to the venue, and you may be asked to show your National Lottery product in digital (for online purchases) or hard copy form, prior to entry to the event.
WHEN ARE TICKETS AVAILABLE?
● Tickets can be booked via AXS from 10am on Thursday 7th November here.
● All seats are allocated on a ‘best available’ basis.
HOW MANY TICKETS CAN I BOOK?
● National Lottery players may book up to a maximum four (4) tickets, and only one booking for tickets per household is permitted. Every person attending and taking a seat will require their own ticket, even if a child.
WHY IS THERE A BOOKING FEE?
● The booking fee is payable to AXS and meets the cost of administering the ticket through the ticketing and box office process.
ARE ALL TICKETS SEATED?
● Yes, this is a fully seated event.
I DON’T HAVE A SMARTPHONE – HOW CAN I ACCESS MY TICKETS?
● If you do not have a smartphone you can transfer the tickets to someone in your group coming to the event who has a smartphone. Please see this page for more information.
CAN I SELL THE TICKETS OR TRANSFER THEM TO SOMEONE ELSE?
● The tickets are strictly not for resale, however, they can be transferred if you can no longer attend the event. If tickets are transferred, at least one member of the new party must be over 18 and a National Lottery player with proof of their purchase. Please click here for details on how to transfer your tickets.
● Please note, you may be asked to see your ID for proof of age on entry.
● Tickets that appear and/are purchased on resale sites will be invalidated.
WHAT IF I CAN NO LONGER ATTEND THE SHOW?
● If you have received your ticket/s but can no longer attend, you can transfer your tickets to someone else as long as at least one member of the new party must be over 18 and a National Lottery player. Please click here for details on how to transfer your tickets.
● If you can no longer use your ticket(s) please let us know by adding your ticket order details to this form here by 9am on 3rd December 2024. If you do successfully cancel your tickets, your booking fee will be fully refunded.
● For more detailed information on ticket entry conditions please see the event T&Cs here and AXS’s T&C's here.
WHAT SHOULD I DO IF I REQUIRE AN ACCESSIBLE TICKET?
● If you have accessibility requirements then you can call the venue on 020 8782 5629 to notify them of such requirements as soon as possible. Whilst the Venue will try to ensure any requirements are considered in the allocation of seats, there is no guarantee that the requirements will be met.
● Any attendees with additional accessibility requirements can find out more about accessibility at the OVO Arena Wembley here.
● Please note the show will have a British Sign Language team.
DOES THE VENUE PROVIDE HEARING LOOPS?
● Yes, they have infra-red hearing assistance system available in the auditorium. Please contact the venue for more information.
WHAT ARE THE TICKET AGE LIMITS?
● National Lottery players booking tickets must be over 18, however you can bring guests of any age. Any attendee under the age of 18 must remain under the control or supervision of an adult aged 18 years or over, at all times whilst at the Event.
● You may be asked to verify your age with a photo ID. It may not be suitable for very young children.
INFORMATION ABOUT THE OVO ARENA WEMBLEY
HOW DO I GET TO THE OVO ARENA AND WHAT FACILITIES ARE AVAILABLE?
● To help plan your visit, including travel, accommodation and catering options, venue facilities and safety information please go to Your Visit.
CAN I BRING MY OWN FOOD AND DRINK INTO THE VENUE?
● You can bring confectionery, but drinks and food cannot be brought into the Venue. A variety of food and beverages will be available for purchase within the Venue and free water is available on the concourses from the water dispensers.
CAN I SMOKE IN THE VENUE?
● No, the venue does not have any smoking areas.
I NEED TO BRING MY MEDICATION TO THE EVENT - AM I ALLOWED TO KEEP IT WITH ME?
● We’ll do everything we can to make sure you’re safe and comfortable. If you have a medical condition please email our customer services at customerservices@ovoarena.co.uk
STAYING SAFE
CAN I BRING MY BAG INTO THE VENUE?
● For security reasons all adult backpacks of any size plus any other bags larger than 40 x 35 x 19 cm aren’t allowed.
● Luggage can’t go into the auditorium or be stored anywhere in the venue.
● There are no cloakrooms.
tbi-tnl-event-info.co.uk