EVENT INFORMATION
WHAT IS THE NATIONAL LOTTERY’S BIG NIGHT OF MUSICALS?
● The National Lottery’s Big Night Of Musicals will bring together some of the biggest shows from the world of musical theatre for one night only at the AO Arena, Manchester on Monday 22nd January 2024. The spectacular show will capture the magic of theatre and shine a light on the difference it makes to communities.
● Bringing together some of the biggest musicals from across the UK including Grease The Musical, Everybody’s Talking About Jamie, Chorus Line, Moulin Rouge! The Musical, Hadestown, Guys & Dolls plus many more to be announced, the show will offer audience members the unique opportunity to see performances from incredible West End and touring musicals under one roof.
● Tickets are on general release and all of them are free for National Lottery players as a 'thank you' for the £30m they raise every week for Good Causes. Theatre enthusiasts can reserve up to four free tickets on a first-come, first-served basis. A £2 booking fee applies per ticket upon booking and proof of purchase of a National Lottery product is required on the day of the event by the ticket booker. Participating musicals may be subject to change and the show will be filmed for broadcast.
WHEN IS THE EVENT TAKING PLACE?
● The event takes place on Monday 22nd January 2023. Doors will open at 6.00pm. Please allow sufficient time to go through venue security.
● Attendees must be seated by 7.15pm as the event is being filmed. The event will start at 7.30pm and finish at approximately 9:00pm. There will be no interval, and no readmission will be permitted during the event. It may not be suitable for very young children.
● Any attendees arriving after 7:15pm may not be admitted or may be reseated. This means that your seats may differ from those confirmed on your ticket(s).
WILL THE EVENT BE TELEVISED?
● Yes the event will be televised on BBC1 and iPlayer. Please check TV listings for details nearer the time.
TICKET INFO
HOW DO I GET TICKETS TO THE EVENT?
● Tickets will be available to book from 1pm on 30th November 2023 via Ticketmaster. Alternatively search www.BigNightOfMusicals.com and you will be redirected to the AO Arena, Manchester website, which has the link to Ticketmaster to book tickets.
● Tickets are free subject to a £2 booking fee per ticket. National Lottery players may book up to a maximum of four tickets. Only one booking for tickets per email address is permitted.
● Tickets are also being distributed to hundreds of National Lottery-funded community and grassroots arts organisations.
DO I NEED A NATIONAL LOTTERY PRODUCT?
● You acknowledge that by booking tickets, you undertake that you are a National Lottery player and possess a ticket for a National Lottery product. All National Lottery products qualify, whether a National Lottery draw-based game, scratchcard or online instant win game, whether purchased in store, on The National Lottery website, or via The National Lottery app. Proof of purchase is required at point of entry to the Venue, and you may be asked to show your National Lottery product in digital or hard copy form prior to entry to the Event.
WHEN ARE TICKETS AVAILABLE?
● Tickets can be booked on Ticketmaster from 1pm on 30th November. All seats are allocated on a ‘best available’ basis.
HOW MANY TICKETS CAN I BOOK?
● National Lottery players may book up to a maximum four (4) tickets, and only one booking for tickets per email address is permitted. Every person attending and taking a seat will require their own ticket, even if a child.
WHY HAVE SOME OF MY TICKETS OR ORDERS BEEN CANCELLED?
● In order to ensure as many people are able to attend this fantastic event, National Lottery players are able to book up to four tickets per email address free of charge (plus a £2 booking fee per ticket). Where people place multiple orders and book more than four tickets per email address, subsequent orders will be cancelled. Players will receive email confirmation and be automatically refunded for the associated booking fees. Original bookings will be visible in your Ticketmaster Account.
● People that can no longer attend the event, can transfer tickets to someone else as long as at least one member of the new party is over 18. Please click here for details on how to transfer your tickets. If you wish to cancel your ticket(s) you can do so by signing into your Ticketmaster account and messaging the Ticketmaster Customer Service team here
● For more detailed information on ticket entry conditions please see the event T&Cs here and Ticketmaster’s T&C's here
WHY IS THERE A BOOKING FEE?
● The booking fee is payable to Ticketmaster and meets the cost of administering the ticket through the ticketing and box office process.
ARE ALL TICKETS SEATED?
● Yes, this is a fully seated event.
I DON’T HAVE A SMARTPHONE – HOW CAN I ACCESS MY TICKETS?
● If you do not have a smartphone you can transfer the tickets to someone in your group coming to the event who has a smartphone. Please see here for more information.
CAN I SELL THE TICKETS OR TRANSFER THEM TO SOMEONE ELSE?
● The tickets are strictly not for resale, however, they can be transferred if you can no longer attend the event. If tickets are transferred, at least one member of the new party must be over 18. Please click here for details on how to transfer your tickets.
● Please note, you may be asked to see your ID for proof of age on entry.
● Tickets that appear and/are purchased on resale sites will be invalidated.
WHAT IF I CAN NO LONGER ATTEND THE SHOW?
● If you have received your ticket/s but can no longer attend, you can transfer your tickets to someone else as long as at least one member of the new party must be over 18. Please click here for details on how to transfer your tickets.
● If you wish to cancel your ticket(s) you can do so by signing into your Ticketmaster account and messaging the Ticketmaster Customer Service team here
● For more detailed information on ticket entry conditions please see the event T&Cs here and Ticketmaster’s T&C's here
WHAT SHOULD I DO IF I REQUIRE AN ACCESSIBLE TICKET?
● If you have accessibility requirements and/or need a care please call the AO Arena on 0161 950 5229 (10.00am – 5.00pm Mon - Fri, 10.00am - 4.00pm on Saturdays, excluding Bank Holidays).
● Further contacts and other accessibility is detailed here
● Please note the show will also have a British Sign Language team.
DOES THE VENUE PROVIDE HEARING LOOPS?
● Yes, they have an infra-red hearing assistance system available in the auditorium. Please contact the venue for more information here
WHAT ARE THE TICKET AGE LIMITS?
● National Lottery players booking tickets must be over 18, however you can bring guests of any age. Any attendee under the age of 18 must remain under the control or supervision of an adult aged 18 years or over, at all times whilst at the Event.
● You may be asked to verify your age with a photo ID.
● The Event may not be suitable for very young children.
INFORMATION ABOUT THE AO ARENA, MANCHESTER
HOW DO I GET TO THE AO ARENA AND WHAT FACILITIES ARE AVAILABLE?
● To help plan your visit, including travel, accommodation and catering options, venue facilities and safety information please see here
CAN I BRING MY OWN FOOD AND DRINK INTO THE VENUE?
● You can bring confectionery, but drinks and food cannot be brought into the Venue. A variety of food and beverages will be available for purchase within the Venue and free water is available on the concourses from the water dispensers.
CAN I SMOKE IN THE VENUE?
● No, the venue does not have any smoking areas.
I NEED TO BRING MY MEDICATION OR BABY MILK ALONG TO THE EVENT - AM I ALLOWED TO KEEP IT WITH ME?
● We’ll do everything we can to make sure you’re safe and comfortable.
● If you need to carry medication, please see the venue site here for assistance.
STAYING SAFE
HOW CAN I BE SURE I WILL BE SAFE AT THE AO ARENA?
● Please see up to date information on the AO Arena, Manchester site here
CAN I BRING MY BAG INTO THE VENUE?
● For security reasons, the venue does not have cloakrooms. No backpacks, or any bag larger than an A3 piece of paper (approx 35cm(W) x40cm(H) x19cm(D)) are allowed into the venue. Please limit what you bring with you as the AO Arena, Manchester does not have storage facilities on site.
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